In a landmark step toward linguistic inclusion and AI-driven digital transformation in Indian Railways, the Digital India Bhashini Division (DIBD) and the Centre for Railway Information Systems (CRIS) today signed a Memorandum of Understanding (MoU) to collaborate on the development and deployment of multilingual artificial intelligence solutions across key public-facing railway platforms.
The MoU was formally signed by Shri Amitabh Nag, CEO, BHASHINI, and Shri G.V.L. Satya Kumar, Managing Director, CRIS, in New Delhi.
The partnership will also focus on co-developing chatbots and voice assistants for multilingual passenger support, developing multilingual over-the-counter interfaces for railway enquiry setups, scaling BHASHINI-powered services through cloud and on-premise infrastructure, deploying these capabilities across websites, mobile apps, kiosks, and call centers, and enabling real-time, speech-based interaction in multiple Indian languages. A series of joint technical workshops and pilot deployments are scheduled to commence in the coming months.
This MoU marks a major milestone under the vision of Digital India and further strengthens India’s position as a global leader in language AI for public digital infrastructure.
